This is a Practice Management Day Pass Session.

Handouts

P903 Betsy Wheat Liberto.pdf (1.1 MB)

Effective communications are essential for success in any dental practice. Choosing the right form at the right time is an important part of ensuring that the right people get the right information at the right time. Learn how to do it well so you can influence behavior, overcome patient objections and change attitudes. Think how amazing the practice would be if everyone on the team became a star performer at these skills.

1. Influence patients to accept needed treatment and understand why the treatment is important to his/her health;
2. Communicate confidently with patients, referral sources and teammates; and
3. Anticipate and minimize potential conflicts.