P805
Communicating With Class: Improving Inter-Staff Communication

Friday, September 12, 2014
9:00 AM-11:30 AM
Location

316A (Hawaii Convention Center)

Ticketed This is a Practice Management Day Pass Session.
Handouts
  • P805 FINAL.pdf (1.2 MB)
    • Speaker:

    Betsy Wheat-Liberto
    Plano, TX, USA


    CDE/CME Offered: CDE

    Synopsis

    Build stronger team performance and confidence by learning the new rules of connection. Learn how to capture the attention of teammates, referrals and patients so they will stop and listen. Strengthen your style of communication and leadership by building your ABC: Attitude, Body Language, and Congruence. Inspire cooperation with both teammates and referrals by delivering a BLT: Believe, Like, and Trust.

    Learning Objectives
    1. Analyze strengths and weaknesses in communication and develop an assertiveness style to send clear and direct messages that hit the target;
    2. Treat people the way they want to be treated; and
    3. Give staff the skills, tools and confidence to help build your practice.

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