P710
The Power of Persuasion, Influence, and Connection

Thursday, September 11, 2014
1:00 PM-3:00 PM
Location

316C (Hawaii Convention Center)

Ticketed This is a Practice Management Day Pass Session.
Handouts
  • P710 FINAL.pdf (712.1 kB)
    • Speaker:

    Betsy Wheat-Liberto
    Plano, TX, USA


    Audio File
    CDE/CME Offered: CDE/CME

    Synopsis

    Effective communication is essential for success and optimal patient care in any dental practice. Choosing the right form at the right time is an important part of ensuring that the right people get the right information at the right time. Learn how to do it well so you can influence behavior, overcome patient objections and change attitudes. Think how amazing the practice would be if everyone on the team mastered these skills and became a star performer.

    Learning Objectives
    1. Influence patients to accept needed treatment;
    2. Feel more confident when communicating with patients, teammates and referral sources; and
    3. Anticipate and minimize potential conflicts.

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